Monday, 27 October 2008

Customer Service Survey

I would like to thank all our customers who carried out our recent customer service survey. Based upon the feedback we have received, we are going to carry out the following actions:

  • The current website is to be revamped, allowing for a more customer friendly interface, and more product and service information
  • Our application form has been improved, so customers will now only have to enter their details once
  • A customer fault feedback questionnaire is to be introduced, allowing us to directly monitor how we deal with faults
  • Product fact sheets, case studies and tariff sheets are to be made available for customers to download off the website
  • ‘Plumblog’ is to be updated more frequently
  • User training sessions for telephone systems are to be arranged

Your feedback has been very constructive and helpful. We hope that the above changes will help improve and prolong our service towards you.

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