Friday, 6 March 2009

FSA's new rules on Call Recording

On 3rd March 2008, the Financial Services Authority (FSA) published new rules, stating that FSA-registered firms, as of today (6th March 2009), will be required to record all telephone conversations and electronic communications, which relate to client orders and the conclusion of transactions in the equity, bond, and derivatives markets (view the press release here). Such rule changes were first discussed in the previous year’s publication. To read about the new rules in full, view this report here. This means that all financial firms who deal with the equity, bond, and derivatives markets, and are registered with the FSA, will have to obtain call recording services on their phone systems, in order to comply with new regulations. Plum offer call recording solutions to customers, along with our numerous other telephone services, at low prices. You can find out more about our call recording services by clicking here, or alternatively contacting us by clicking on the ‘Contact Us’ link to the left of this blog entry.

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