Monday, 10 November 2008

Important Safety Notice: GN9120 Users

Some cases of battery failures in GN9120 headsets, distributed between January 2005 and September 2008, have been reported. These faulty batteries are possible fire hazards to users, as short circuits in the batteries can cause the handsets to overheat.

GN Netcom, the manufacturer, is asking customers to stop using their headsets until they have received and replaced the affected batteries. Customers can request battery replacements via, or by calling 0808 2381498 between 8am and 4pm Monday to Friday.

GN Netcom has now changed their battery suppliers and battery type for these headsets, in order to prevent possible future faults.

The full text of the safety notice issued by GN Netcom can be obtained here

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