From today Plum customers are able to order new services and change existing service configurations from the secure web interface. The on-line ordering service applies to all monthly billed services including telephone lines and broadband.
Monday, 1 August 2005
Monday, 4 July 2005
Call price Check On Line
The new on-line price check facility allows customers to view the price of any call and compare costs with other tariffs.
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Thursday, 6 January 2005
Plum Launches Bills On Line
Plum Communications today launched their Bills On Line Service - customers are able to view their telephone bills on line using a secure log in facility.
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Wednesday, 1 December 2004
Improved ADSL Service
Plum Communications announce their new improved ADSL service which will offer greater choice of speeds and ability to bond channels, allowing users to gain upload speeds higher than 256k. All Plum customers will be migrated to the new servcice during January and February 2005 and support will be available during this migration period.
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Wednesday, 1 September 2004
New look website launched at www.plumcom.co.uk
This website has been completely designed as a project over the summer recess by Mathew Holt an undergraduate student at Manchester Metropolitan University under the STEP scheme which finds projects for students during terms recesses. Please email your comments on the new design to the webmaster. The site brings together existing resources of Plum Communications via one portal and a secure members only area provides customers with real time technical support on a wide range of products. Customers may purchase goods from the on-line store which is open 24 hours a day, 7 days a week either using an existing account or credit card.
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Friday, 27 August 2004
Plum Communications publishes its new Marketing Plan for the year
The marketing plan has been developed in conjunction with Anwar Hussain, an undergraduate student at Manchester Metropolitan University under the STEP scheme which finds projects for students during terms recesses. As part of developing the plan Anwar spoke to a sample of Plum customers and interviewed them about why they purchased from Plum, key factors were having a local presence, good technical knowledge and the ability for a customer to speak to real person when a difficulty arose.
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Monday, 21 June 2004
Plum Communications submits a response to Ofcom Strategic Review of Telecommunications Phase 1 consultation.
The review is essential in defining strategy for Ofcom in regulating the Telecoms market over the next decade. Plum suggest that more regulation is required in order to protect customers from dirty tricks and guerrilla marketing techniques. One concern is targeted under pricing by the incumbent to lure customers from new service providers which could reduce long term choice in the marketplace.
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Monday, 16 February 2004
Plum Communications Launch New On-Line Shopping Service
Plum Communications launches its new on-line shopping service in response to customer demand to be able to supply more information about products prior to ordering. Previously any customers requesting information would be send product literature by post or fax or email but now it is possible to view in real time, often whilst talking to a Plum consultant at the same time. Orders can be placed on-line or through customer services making the system truly flexible.If you have never purchased from Plum before you can use your credit card to buy now - even whilst the office is closed.
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